Privacy policy

This Privacy Policy describes the types of information that we may collect from you or that you may provide when you visit the website: https://www.janieandjack.com (our “Website”) and our practices for collecting, using, maintaining, transmitting, protecting and disclosing that information.



a.    Janie and Jack LLC, a California limited liability company (the “Company”, “We”, or “Us”) respects your privacy and is committed to protecting it through our compliance with this privacy policy (the “Privacy Policy”).  We strive to use information to provide the best possible service while respecting the confidentiality of information we are entrusted with.  This Privacy Policy describes the types of information that we may collect from you or that you may provide when you visit the website: https://www.janieandjack.com (our “Website”) and our practices for collecting, using, maintaining, transmitting, protecting and disclosing that information.

b.    This Privacy Policy applies to information we collect:

i.    On the Website;

ii.    In email, text, and other electronic messages between you and the Company or through the Website;

iii.    Through mobile and desktop applications you download from the Website, which provide dedicated non-browser-based interaction between you and the Website; and/or

IV.    When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this privacy policy.

c.    This Privacy Policy shall not apply to information collected by:

i.    Us offline or through any other means, including on any other website operated by the Company or any third party (including our affiliates and subsidiaries); and/or

ii.    Any third party (including our affiliates and subsidiaries), including information collected through any application or content that may link to or be accessible from or on the Website.d.    Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it.  If you do not agree with our policies and practices, your choice is not to use our Website.  By accessing or using this Website, you agree to this privacy policy and agree to all of the terms and conditions set forth herein.  This policy may change from time to time (see Changes to Our Privacy Policy), in our discretion.  Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Sites Covered by This Privacy Policy

a.    Our Website may from time-to-time link to third-party websites for your convenience and to provide easy access to additional useful information.  Should you select such a link you will leave the Website.  We do not control those sites nor their privacy practices, which may differ from our practices and policies.  Any personal data you choose to provide to or that is collected by such third parties is not in any way covered by this Privacy Policy.  We recommend that you read over such website’s privacy policy before providing any personal information.  A link to another website from Us does not constitute an endorsement or representation about the value, quality or usefulness of anything found on that third-party website.

b.    Our Service runs on Third-Party Service Providers.  These Third-Party Service Providers adopt and post privacy policies.  However, the use of your Personally Identifiable Information by such parties is governed by the privacy policies of such parties and is not subject to our control.

c.    PLEASE BE AWARE THAT IF YOU ELECT TO HAVE US SHARE YOUR INFORMATION WITH THIRD PARTIES, SUCH AS OUR INFRASTRUCTURE AND OTHER THIRD-PARTY PROVIDERS, THOSE ELECTIONS TO HAVE YOUR INFORMATION SHARED WILL SUPERSEDE ANYTHING TO THE CONTRARY IN THIS PRIVACY POLICY.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Website home page.  If we make material changes to how we treat our users’ Personal Information, we will notify you by email to the primary email address specified in your account and/or through a notice on the Website home page.  The date the Privacy Policy was last revised is identified at the top of the page.  You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

Contact Information

You have the right to request information with respect to the types of personal information we share with third parties and the identities of the third parties with whom we have shared such information during the immediately preceding calendar year.  To obtain this information, please send a request by email to [customer_service@janieandjack.com].  Please allow one (1) business day for a response.  We value your opinions and suggestions.  Please email us with any questions or concerns, or alternately you can write to us at the following address:

Janie and Jack LLC
1 Harrison Street
San Francisco, California 94105


Revisions:

a.    We collect several types of information from and about users of our Website, including information:

i.    By which you may be personally identified, such as: name, e-mail address, telephone number, or other additional information supplied by you, by which you may be contacted online or offline (“Personal Information”);

ii.    That regards you but individually does not identify you; and

iii.    About your internet connection, the equipment you use to access our Website, and usage details.

b.    We collect this information:

i.    Directly from you when you provide it to us; and

ii.    Automatically as you navigate through the site and/or use our services.  Information collected automatically may include usage details, IP addresses, and information collected through cookies.

Information You Provide to Us

a.    The information we collect on or through our Website may include, but is not limited to:

i.    Information that you provide by filling in forms on our Website.  This includes information provided at the time of registering to use our Website, ordering goods, posting material, or requesting further services.  We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website;

ii.    Records and copies of your correspondence (including email addresses and related contact information), if you contact us;

iii.    Your responses to surveys that we might ask you to complete for research purposes;

iv.    Details of transactions you carry out through our Website and of the fulfillment of your orders.  You may be required to provide financial information before placing an order through our Website;

v.    Your search queries on the Website; and/or

vi.    Information required to process a credit card transaction.b.    You also may provide information to be published or displayed (hereinafter, “Posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”).  Your User Contributions are posted on and transmitted to others at your own risk.  Although we limit access to certain pages/you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable.  Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions.  Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies

a.    As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

i.    Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website; and

ii.    Information about your computer and internet connection, including your IP address, operating system, and browser type.

b.    The information we collect automatically is only statistical data and does not include personal information, but we may maintain it or associate it with the personal information that we collect in other ways, or receive from third parties.  It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

i.    Estimate our audience size and usage patterns;

ii.    Store information about your preferences, allowing us to customize our Website according to your individual interests; 

iii.    Speed up your searches; and

iv.    Recognize you when you return to our Website.

c.    The technologies we use for this automatic data collection may include:

i.    Cookies (or browser cookies).  A cookie is a small file placed on the hard drive of your computer.  You may refuse to accept browser cookies by activating the appropriate setting on your browser.  However, if you select this setting you may be unable to access certain parts of our Website.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

ii.    Flash Cookies.  Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website.  Flash cookies are not managed by the same browser settings as are used for browser cookies.  For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.

iii.    Web Beacons.  Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

d.    Third-Party Use of Cookies and Other Tracking Technologies.

i.    Some content or applications on the Website are served by third-parties, including, without limitation, advertisers, advertising networks and servers, content providers, and application providers (each, a “Third-Party Data Collector”).  The Third-Party Data Collector may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website.  The information a Third-Party Data Collector collects may be associated with your personal information, or your online activities over time, across external websites and other online services.  A Third-Party Data Collector may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

ii.    We do not control the tracking technologies of any Third-Party Data Collector nor how information collected by any Third-Party Data Collector may be used.  If you have any questions about an advertisement or other targeted content, you should contact the relevant Third-Party Data Collector directly.

How We Use Your Information

a.    General Use.

i.    The information We collect about you or that you provide to us, including any personal information, is used to comprehensively understand your needs and interests, and permit Us to deliver a more consistent and personalized experience.  For example, We may use your information:

1.    To present our Website and its contents to you;

2.    To provide you with information, products, or services that you request from us;

3.    To provide you with notices about your account, including expiration and renewal notices;

4.    To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;

5.    To notify you about changes to our Website or any products or services we offer or provide though it;

6.    To allow you to participate in interactive features on our Website;

7.    To provide personalized promotional offers and select content to be communicated to you; 

8.    To detect, prevent and remediate fraud or other potentially prohibited or illegal activities; and/or

9.    For any other purposes with your consent. 

ii.    We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you.  If you do not want us to use your information in this way, please adjust your user preferences in your account profile.  For more information, see Choices About How We Use and Disclose Your Information.

b.    We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences.  Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Credit Cards/Electronic Payments

Credit card and electronic payment information is used solely for payment processing and fraud prevention efforts.  Credit card information, and other sensitive personal information required to process a credit decision, is not used for any other purposes by us or our financial services providers, and will not be retained any longer than necessary to provide your services.


Revisions:

a.    We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

b.    We may share personal information that we collect or that you provide as described in this Privacy Policy:

i.    To our subsidiaries and affiliates.

ii.    To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

iii.    To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.

iv.    To third parties to market their products or services to you if you have not opted out of these disclosures.  We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.  For more information, see Choices About How We Use and Disclose Your Information.

v.    To fulfill the purpose for which you provide it.  For example, if you give us an email address to use the “email a friend” feature of our Website, we will transmit the contents of that email and your email address to the recipients.

vi.    For any other purpose disclosed by us when you provide the information.

vii.    With your consent.

c.    We may also disclose your personal information:

i.    To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

ii.    To enforce or apply our terms of use [https://www.janieandjack.com/terms-of-use.html?lang=en_US] [or terms of sale [INSERT AS LINK TO WEBSITE’S TERMS OF SALE OF GOODS AND/OR SERVICES]] and other agreements, including for billing and collection purposes.

iii.    If we believe disclosure is reasonably necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.  This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose your Information

a.    We strive to provide you with choices regarding the Personal Information you provide to us.  You have mechanisms to control your information:

i.    Tracking Technologies and Advertising.  You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

ii.    Disclosure of Your Information for Third-Party Advertising.  If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by logging into the Website and adjusting your user preferences in your account profile.

iii.    Promotional Offers from the Company.  If you do not wish to have your contact information used by the Company to promote our own or third parties’ products or services, you can opt-out by logging into the Website and adjusting your user preferences in your account profile.  If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.  This opt-out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

iv.    Targeted Advertising.  If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by logging into the Website and adjusting your user preferences in your account profile.

b.    We do not control third parties’ collection or use of your information to serve interest-based advertising.  However these third parties may provide you with ways to choose not to have your information collected or used in this way.  You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

c.    California residents may have additional personal information rights and choices.  Please see California Privacy Rights set forth on Exhibit A for more information.


Revisions:

a.    We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.  All information you provide to us is stored on our secure servers behind firewalls.  Any payment will be encrypted using SSL technology.

b.    Unfortunately, the transmission of information via the internet is not completely secure.  Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website.  Any transmission of Personal Information is at your own risk.  We are not responsible for circumvention of any privacy settings or security measures contained on the Website.


Revisions:

a.    We strive to keep your Personal Information accurate and up-to-date.  Towards this goal we utilize various technology, management processes and policies.  As part of our overall data accuracy initiative, upon request, We can provide you with reasonable access to your Personal Information so you may review and correct your information if needed, by sending Us an email at [customer_service@janieandjack.com] to request access to, correct or delete any personal information that you have provided to us.  To safeguard your privacy and security, we will verify your identity through various means, such as by requiring a password and user ID, before granting access to your data.  We ask that you update your information as and when it changes so any information used to serve you remains as accurate as possible.

b.    Please note, We cannot delete your Personal Information except by also deleting your user account.  We further may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

c.    If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users.d.    California residents may have additional personal information rights and choices.  Please see California Privacy Rights set forth on Exhibit A for more information.


Revisions:

a.    Cookies.  To facilitate and customize your experience with the Website, we may store cookies on your computer.  A cookie is a small text file that is stored on a User’s computer for record-keeping purposes which contains information about that User.  We use cookies to save you time while using the Website, remind us who you are, and track and target User interests in order to provide a customized experience.  Cookies also allow us to collect information from you, like which pages you visited and what links you clicked on.  Use of this information helps us to create a more user-friendly experience for all visitors.  In addition, we may use third party advertising companies to display advertisements on our services.  As part of their service, they may place separate cookies on your computer.  We have no access to or control over these cookies.  This Privacy Policy covers the use of cookies by our Website only and does not cover the use of cookies by any advertiser or other third party.  Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies.  Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent.  If they do so, note some parts of the Website may not function properly.


Revisions:

Google Analytics.  Visitors to this Website who have JavaScript enabled are tracked using Google Analytics.  Google Analytics may collect some or all of the following types of information from you: type of user agent (web browser) used, software manufacture and version number; type of operating system; color processing ability of your screen; JavaScript support; Flash version; screen resolution; network location; IP address; country, city, state, region, county, or any other geographic data; hostname; bandwidth (internet connection speed); time of visit; pages visited; time spent on each page of the Website; referring site statistics; the website URL you came through in order to arrive at the Website; or search engine query used to find the Website.  This data is primarily used to optimize our Website for our visitors and for internal marketing purposes.c.    Other Tracking Devices.  We may use other industry standard technologies like pixel tags and web beacons to track your use of our Website pages and promotions, or we may allow our third-party service providers to use these devices on our behalf.  Pixel tags and web beacons are tiny graphic images placed on certain pages on our Website, or in our emails that allow us to determine whether you have performed a specific action.  When you access these pages or open or click an email, pixel tags and web beacons generate a notice of that action.  Pixel tags allow us to measure and improve our understanding of visitor traffic and behavior on our Website, as well as give us a way to measure our promotions and performance.  We may also utilize pixel tags and web beacons provided by our affiliates and/or partners for the same purposes.


Revisions:

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information.  To learn more about your California privacy rights, see Privacy Notice for California Residents attached hereto as Exhibit A.

Exhibit A California Privacy Notice

IntroductionPRIVACY NOTICE FOR CALIFORNIA RESIDENTSThis Privacy Notice for California Residents supplements the information contained in the Privacy Policy of Janie and Jack LLC (the “Company”, “We” or “Us”) and applies solely to all visitors, users, and others who reside in the State of California (“Consumers” or “You”).  We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and any terms defined in the CCPA have the same meaning when used in this Notice.
This Policy does not apply to workforce-related personal information collected from California-based employees, job applicants, contractors, or similar individuals.
Where noted in this Policy, the CCPA temporarily exempts personal information reflecting a written or verbal business-to-business communication (“B2B personal information”) from some its requirements.


Information We Collect
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“Personal Information”).  In particular, we collect the following categories of Personal Information from our Consumers:

Category
Examples
Collected
A.  Identifiers.
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.
YES
B.  Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Some personal information included in this category may overlap with other categories.
YES
C.  Protected classification characteristics under California or federal law.
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
YES
E.  Biometric information.
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
NO
F.  Internet or other similar network activity.
Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
YES
G.  Geolocation data.
Physical location or movements.
YES
H.  Sensory data.
Audio, electronic, visual, thermal, olfactory, or similar information.
NO
I.  Professional or employment-related information.
Current or past job history.
NO
J.  Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
NO
K . Inferences drawn from other personal information.
Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
YES
Personal information does not include:Publicly available information from government records.
Deidentified or aggregated consumer information.
Information excluded from the CCPA’s scope, such as:
health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.
We obtain the categories of personal information listed above from the following categories of sources:
Directly from our clients or their agents.
Indirectly from our clients or their agents.
Directly and indirectly from activity on our Website.
Use of Personal InformationWe may use or disclose the personal information we collect for one or more of the purposes in the Privacy Policy or as otherwise set forth in the CCPA.  We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.a.    Sharing Personal Information.  We may disclose your personal information to a third party for a business purpose.  When we disclose personal information for a business purpose, we require the recipient to both keep that personal information confidential and not use it for any purpose except for use in connection with performing the services on our behalf.  The CCPA prohibits third parties who obtain the personal information we hold from reselling it unless you have received explicit notice and an opportunity to opt-out of further sales.
i.    The Company discloses the following categories of personal information for a business purpose:
1.    Category A: Identifiers.
2.    Category B: California Customer Records personal information categories.
3.    Category D: Commercial information.
4.    Category F: Internet or other Electronic Network Activity Information (i.e., browsing history and information regarding a consumer’s interaction with our Website). 
5.    Category G: Geolocation data. 
ii.    We disclose your personal information for a business purpose to the following categories of third parties:
1.    Our affiliates;
2.    Service Recipients; and
3.    Third parties to whom you authorize us to disclose your personal information in connection with the products or services we provide to you.
Your Rights and ChoicesThe CCPA provides consumers who are California residents with specific rights regarding their personal information.  This section describes your CCPA rights and explains how to exercise those rights.a.    Access to Specific Information and Data Portability Rights.  You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve (12) months.  Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:
i.    The categories of personal information we collected about you.
ii.    The categories of sources for the personal information we collected about you.
iii.    Our business or commercial purpose for collecting or selling that personal information.
iv.    The categories of third parties with whom we share that personal information.
v.    The specific pieces of personal information we collected about you (also called a data portability request).
vi.    If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
1.    sales, identifying the personal information categories that each category of recipient purchased; and2.    disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
We do not provide these access and data portability rights for B2B personal information.
b.    Deletion Request Rights.  You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.  Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.  We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
i.    Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
ii.    Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
iii.    Debug products to identify and repair errors that impair existing intended functionality.
iv.    Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
v.    Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
vi.    Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
vii.    Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
viii.    Comply with a legal obligation.
ix.    Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
c.    Exercising Access, Data Portability, and Deletion Rights.  To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
i.    Calling us at [1-877-449-8800]; or
ii.    Emailing us at [customer_service@janieandjack.com].
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information.  You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a twelve (12) month period.  The verifiable consumer request must:
i.    Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
ii.    Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
You do not need to create an account with us to submit a request to know or delete.  However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.
We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.
For instructions on exercising your sale opt-out or opt-in rights, see Personal Information Sales Opt-Out and Opt-In Rights.
d.    Response Timing and Format.  We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt.  If we require more time (up to ninety (90) days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account.  If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the twelve (12) month period preceding the verifiable consumer request’s receipt.  The response we provide will also explain the reasons we cannot comply with a request, if applicable.  For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.  If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
e.    Personal Information Sales Opt-Out and Opt-In Rights.  If you are sixteen (16) years of age or older, you have the right to direct us to not sell your personal information at any time (the “right to opt-out”).  We do not sell the personal information of consumers we actually know are less than sixteen (16) years of age, unless we receive affirmative authorization (the “right to opt-in”) from either the consumer who is at least thirteen (13) but not yet sixteen (16) years of age, or the parent or guardian of a consumer less than thirteen (13) years of age.  Consumers who opt-in to personal information sales may opt-out of future sales at any time.
To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by emailing us at [customer_service@janieandjack.com].
Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales.  However, you may change your mind and opt back in to personal information sales at any time by amending your preferences here.
You do not need to create an account with us to exercise your opt-out rights.  We will only use personal information provided in an opt-out request to review and comply with the request.
Non-DiscriminationWe will not discriminate against you for exercising any of your CCPA rights.  Unless permitted by the CCPA, we will not:i.    Deny you goods or services.
ii.    Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
iii.    Provide you a different level or quality of goods or services.
iv.    Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels.  Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects.  Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
CCPA Rights Request MetricsMetrics regarding the consumer rights requests We received from California residents from January 1, [YEAR] to December 31, [YEAR] appear in the following chart:




Request Type
Received
Granted (in whole or in part)
Denied
Median Days to Respond
Requests to Know
[#]
[#]
Unverifiable: [#].
Not by a California resident: [#].
Called for information exempt from disclosure: [#].
Denied on other grounds: [#].
[#]
Requests to Delete
[#]
[#]
Unverifiable: [#].
Not by a California resident: [#].
Called for information exempt from disclosure: [#].
Denied on other grounds: [#].
[#]
Requests to Opt-Out of Personal Information Sales
[#]
[#]
Unverifiable: [#].
Not by a California resident: [#].
Called for information exempt from disclosure: [#].
Denied on other grounds: [#].
[#]
Other California Privacy RightsCalifornia’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.  To make such a request, please send an email to [customer_service@janieandjack.com] or write us at:
Janie and Jack LLC
1 Harrison Street
San Francisco,  California  94105
Changes to Our Privacy NoticeWe reserve the right to amend this privacy notice at our discretion and at any time.  When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s effective date.  Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.
Contact InformationIf you have any questions or comments about this notice, the ways in which Building Optics, LLC collects and uses your information described here and in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
i.    Website:    www.janieandjack.com
ii.    Email:         [customer_service@janieandjack.com]
iii.    Postal Address:   
Janie and Jack LLC
1 Harrison Street
San Francisco,  California  94105

Revisions:

You have the right to request information with respect to the types of personal information we share with third parties and the identities of the third parties with whom we have shared such information during the immediately preceding calendar year.  To obtain this information, please send a request by email to [customer_service@janieandjack.com].  Please allow one (1) business day for a response.  We value your opinions and suggestions.  Please email us with any questions or concerns, or alternately you can write to us at the following address:

Janie and Jack LLC
1 Harrison Street
San Francisco, California 94105


Revisions: